Sur Ron UK Warranty Policy
This Sur Ron UK warranty policy applies to all products purchased from Go Off-Road Barnsley, including buy Sur Ron electric bike, dirt bikes UK, Kuberg motorcycles, and high-performance electric and petrol off-road machines.
Sur Ron UK Return-to-Base Warranty
PLEASE NOTE: All Sur Ron UK warranties are offered on a return-to-base basis. For any warranty claim to be repaired by our technicians, it is the owner’s responsibility to deliver the vehicle to our workshop. This applies to all models including Sur Ron electric bikes, 50cc road legal dirt bike, 125cc dirt bike road legal, and e box bike platforms.
Customers purchasing through Sur Ron UK should ensure the bike is safely transported for inspection, diagnostics, and repair where required.
Sur Ron UK Collection & Return Service
To support Sur Ron UK customers across the country, we offer a professional collection and return service. This service is charged at £75 each way and is a flat fee regardless of bike size or model, including Kuberg electric dirt bike, Kuberg Cross, 50cc road legal bikes, and e bike pro builds.
This option is ideal for riders upgrading components such as FastAce rear shock, 17 14 pit bike wheels, Pro Carbon Racing parts, or specialist hardware like ODI race plate and ODI number plate.
Sur Ron UK Parts-Only Warranty Claims
Alternatively, Sur Ron UK customers may request a parts-only warranty claim. In this case, we will submit the claim on your behalf and supply replacement parts directly. This option is commonly used for performance upgrades, repairs, and component replacements across dirt bikes UK and electric off-road bikes.
To process a parts-only warranty claim, we require the VIN number along with clear images or videos showing the fault. This process supports bikes such as buy Sur Ron electric bike, kuberg motorcycles, e box bike, and riders asking performance questions like how fast is 120cc.
For full warranty support, upgrades, and expert guidance, trust Sur Ron UK at Go Off-Road Barnsley — your specialist destination for electric and petrol off-road machines in the UK.
Sur Ron UK Comprehensive Warranty Coverage
All products supplied through Sur Ron UK at Go Off-Road Barnsley include a comprehensive warranty designed to protect against defects and issues arising from non-user error. This ensures long-term quality, durability, and peace of mind when purchasing electric and petrol off-road bikes across dirt bikes UK.
Sur Ron UK Manufacturer Warranty Periods
- STARK FUTURE: 2 Years Parts & Labour
- SUR RON: 12 Months Parts & Some Labour (please check prior)
- E-RIDE PRO: 12 Months Parts
- STOMP: 6 Months Parts (purchases during & after November 2025)
- EBOX: First 30 Days Parts & Labour, then 5 Months Parts Only
- KAYO: First 30 Days Parts & Labour, then 11 Months Parts Only
- REVVI: First 30 Days Parts & Labour, then 5 Months Parts Only
- KURZ: 6 Months Parts Only
Please note: all Sur Ron UK warranty periods begin from the date of purchase, not from the first use of the bike.
What the Sur Ron UK Warranty Includes
- Non-User Error Defects: Manufacturing or material defects affecting normal functionality.
- Battery Malfunction: Battery failure under normal usage will be repaired or replaced at no cost.
- Electronic Failures: Internal electronic component faults not caused by user damage.
What the Sur Ron UK Warranty Does Not Include
- Wearable Parts: Tyres, chains, brake pads, and similar consumables subject to normal wear.
- Crash or Accidental Damage: Damage from accidents, drops, falls, or improper use.
- Third-Party Repairs: Any unauthorised repairs, modifications, or alterations.
- Used Bikes (All Makes): Excluded from standard manufacturer warranty.
Sur Ron UK Warranty on Used Bikes
When purchasing a used bike through Sur Ron UK, warranty coverage is provided at our discretion. A maximum of 30 days warranty may be offered on main components only. To benefit from full manufacturer warranty protection, we strongly recommend purchasing a brand-new bike directly from Go Off-Road Barnsley .