FREQUENTLY ASKED QUESTIONS – ELECTRONIC BIKES
GENERAL ELECTRONIC BIKES FAQS
Where is your electronic bikes shop located?
Our electronic bikes showroom and workshop is based in Wakefield, West Yorkshire. We are open six days a week and no appointment is required. We do not operate any other locations.
Do you offer finance on electronic bikes?
Yes. Finance for electronic bikes is available online at checkout via Snap, Humm and Klarna. Finance applications cannot be completed in store or over the phone.
Do you deliver electronic bikes?
We deliver electronic bikes across the UK and Northern Ireland. Please review our shipping policy for full delivery details.
Can I test ride electronic bikes?
Due to safety and insurance restrictions, test rides are not available. You are welcome to sit on electronic bikes in store, and demo days may be offered.
ONLINE ELECTRONIC BIKES ORDER FAQS
Do you offer free delivery on electronic bikes?
Some electronic bikes and accessories may qualify for free delivery. This will be clearly stated on the product page.
Can I collect my electronic bike in store?
Yes. Collection is available once your order or finance has been fully approved and confirmed.
ELECTRONIC BIKES FINANCE FAQS
How do I get finance for electronic bikes?
Finance applications are completed online at checkout. Approval is subject to age, status and affordability.
Is electronic bikes finance 0% interest?
0% interest options may be available depending on the lender and promotion at the time.
ELECTRONIC BIKES WARRANTY FAQS
What does electronic bikes warranty cover?
Warranty coverage ranges from 6 to 24 months depending on the electronic bike purchased.
ELECTRONIC BIKES WORKSHOP FAQS
Do you repair electronic bikes?
Yes. Our Wakefield workshop specialises in servicing, repairs, upgrades and diagnostics for electronic bikes.
VISIT OUR WAKEFIELD ELECTRONIC BIKES SHOWROOM
Unit 16, Bizspace (Headway) Business Park, Thornes Mill, Wakefield WF2 7AZ
Phone: 0330 311 0854
ONLINE ORDER FAQS – ELECTRONIC BIKES
Do you offer free delivery on electronic bikes?
Free delivery may be available on selected electronic bikes and products. Eligibility is clearly stated on each product page.
What does online only mean on certain electronic bikes?
Online-only electronic bikes are not available for immediate showroom viewing and must be ordered directly through our website.
How long does electronic bikes delivery take?
Delivery times vary depending on stock and location, but most electronic bikes are delivered within the timeframe shown at checkout.
Can I collect my electronic bike in store?
Yes. In-store collection is available once your order or finance application has been fully approved and confirmed.
I want to return an electronic bike or accessory
Returns must follow our return policy. Please contact us before returning any electronic bikes or accessories.
What electronic bike items cannot be returned?
Custom-built electronic bikes, used items, and hygiene-related products are non-returnable unless faulty.
How long does it take to receive an electronic bikes refund?
Approved refunds are typically processed within 5–10 working days depending on your payment provider.
What is the free gift with electronic bikes?
Free gifts are promotional items included with selected electronic bikes while stocks last.
What are E-Points on electronic bikes orders?
E-Points are loyalty rewards earned on eligible electronic bikes and accessory purchases.
How do I earn E-Points on electronic bikes?
You earn E-Points automatically when placing eligible online orders through your registered account.
Can I earn E-Points in store on electronic bikes?
E-Points may be earned in store on qualifying purchases. Please speak to the team during checkout.
How long do electronic bikes E-Points last?
E-Points have an expiry period. Active usage of your account ensures your electronic bikes rewards remain valid.
ONLINE ORDER FAQS – ELECTRONIC BIKES
Do you offer free delivery?
Free delivery may be available on selected electronic bikes, accessories, or promotions. Eligibility will always be clearly displayed on the product page before checkout.
What does online only mean on certain products?
Online-only electronic bikes or products are not available for in-store purchase. These items must be ordered through our website for delivery or collection.
How long does delivery take?
Delivery times vary depending on the product and location. Estimated delivery times are shown at checkout and in our shipping policy.
Can I collect in store?
Yes, in-store collection is available once your electronic bike or order has been fully confirmed and prepared for collection.
I want to return an item
If you wish to return an item, please review our returns policy and submit your request within the stated return timeframe.
What items cannot be returned?
Certain electronic bikes, customised items, and used or ridden products may be excluded from returns. Full exclusions are listed in our return policy.
How long does it take for a refund?
Refunds are typically processed within 3–10 working days after the returned item has been inspected and approved.
What is the free gift?
Free gifts are promotional items included with selected electronic bikes or offers. Gifts are subject to availability and may change without notice.
What are E-Points?
E-Points are our loyalty rewards earned when purchasing electronic bikes and accessories through our online store.
How do I earn E-Points?
You earn E-Points automatically when placing eligible orders online while logged into your account.
Can I earn E-Points in store?
E-Points are currently earned through online purchases only and are linked to your registered account.
How long do the E-Points last for?
E-Points remain valid for a limited period. Please check your account dashboard for expiry dates and balances.
ONLINE ORDER ELECTRONIC BIKES FAQS
Do you offer free delivery?
Some electronic bikes and accessories may qualify for free delivery. Check the product page for details or contact our team for clarification.
What does online only mean on certain products?
“Online Only” products are exclusively available through our website and are not stocked in the Wakefield showroom.
How long does delivery take?
Delivery times vary depending on the product and location. Most orders are processed within 1-3 business days.
Can I collect in store?
Yes, once your order is confirmed and ready, you can collect your electronic bike from our Wakefield showroom.
I want to return an item
Please follow our return policy instructions. Returns must be made within the specified timeframe, and products must be in original condition.
What items cannot be returned?
Items that have been used, customised, or marked as non-returnable cannot be returned. Please check the product description for restrictions.
How long does it take for a refund?
Refunds are usually processed within 5-10 business days after we receive the returned electronic bike or product.
What is the free gift?
Occasionally, we offer a free gift with selected electronic bikes or accessories. The promotion will be specified on the product page.
What are E-Points?
E-Points are loyalty points that you earn on electronic bike purchases and can redeem against future purchases at Go Off Road Barnslay.
How do I earn E-Points?
E-Points are automatically credited when you purchase electronic bikes or qualifying products from our website.
Can I earn E-Points in store?
Currently, E-Points are only earned through online purchases of electronic bikes and accessories.
How long do the E-Points last for?
E-Points are valid for 12 months from the date they are credited to your account.
WORKSHOP ELECTRONIC BIKES FAQS
Do you fix electric bikes?
Yes. Our Wakefield workshop provides expert repairs and maintenance for all electronic bikes. From motor diagnostics to full rebuilds, we ensure your bike performs at its best.
Can you customise my e-bike?
Absolutely. We offer electronic bike customisation including graphics, performance upgrades, and accessory installation.
Do you work on Motocross bikes?
Yes, our technicians have the experience to repair and service motocross electronic bikes safely and efficiently.
Do you work on Pit Bikes or quads?
Yes, our workshop can service and repair pit bikes and electric quads, ensuring they are road-ready or track-ready.
Do you fix batteries?
Battery repairs and diagnostics for electronic bikes are part of our core services. We ensure safe charging and maximum performance.
Can you fit parts I already own for me?
Yes, we can fit aftermarket parts or components you provide for your electronic bike. Please check compatibility before bringing parts to the workshop.
I’ve bought a graphics kit online – can you fit it for me?
Absolutely! We can professionally install graphics kits on electronic bikes, ensuring a perfect fit and finish.
PART EXCHANGE ELECTRONIC BIKES FAQS
Do you accept part exchange?
Yes. We accept part exchange for electronic bikes in good condition and with low mileage. Get a valuation today via our website or in-store.
How do I get a quote on my bike?
Fill out our part exchange form or send details via social media. Our team will provide a quick electronic bikes valuation.
What bikes do you take in on Part exchange/sale?
We accept electronic bikes, pit bikes, and select motocross bikes in good condition. Petrol/MX bikes may be accepted on a case-by-case basis.
Do you accept Petrol/MX Bikes for Part exchange?
Yes, we can accept petrol or MX bikes for part exchange depending on condition, age, and demand.
Can I just do a straight sale for my bike?
Yes, you can sell your electronic bike directly to us. We offer fair market valuations and quick transactions.
Can I part exchange my bike and then finance the rest?
Absolutely. Your part exchange value can be applied towards the purchase of a new electronic bike, and the remaining balance can be financed online.